Orders placed on GAUCHERE can be delivered every day of the week. Delivery costs will vary depending on the service selected, where your item is coming from and its destination. Express delivery is available for the majority of destinations. Standard delivery is available in selected countries. When you’re placing your order, the available delivery options for your destination will be displayed at checkout.

Delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.

For shipments to the US, we offer the option to waive the signature requirement upon delivery during checkout. By clicking to change the delivery option, you authorize the carrier to leave your package at your doorstep or designated safe location without obtaining a signature. This not only saves you the hassle of rescheduling deliveries or picking up your package from a designated location but also ensures that your order arrives promptly and conveniently, even if you’re not home to receive it. Please note that while we take every precaution to ensure the safe delivery of your package, waiving the signature requirement releases GAUCHERE from liability for any loss or damage that may occur after delivery.

If you’re placing your order from the locations below and it’s above the following thresholds, we offer free standard delivery.

• United Kingdom: GBP £400 (full price and sale)
• United States: USD $200 (full price and sale)
• China Mainland: CNY ¥2500 (full price and sale)
• Hong Kong SAR, Macau SAR: HKD $3000 (full price and sale)
• Taiwan Region: TWD $10000 (full price and sale)
• CIS countries: USD $430 (full price only)

If you’re placing your order from the locations below and it’s above the following threshold, we also offer a lower express delivery fee. In checkout, you’ll see the lowest delivery price available for the items in your order.

• United States: USD $200
• Australia: AUD $300
• China Mainland: CNY ¥1500
• Hong Kong SAR: HKD $2000
• Japan: JPY ¥28000
• Republic of Korea: KRW ₩280000
• Macau SAR: USD $150

Delivery times

Express delivery for most of Europe and the US: delivered within 2-4 days. Rest of the world: delivered within 3-7 days.

Standard delivery for selected countries: delivered within 2-6 days.

Delivery times are based on the time your package is sent and should only be used as a guide. GAUCHERE cannot take responsibility for customs clearance delays or failed payments, though we’ll try to minimise any potential delays.

Depending on your location, our orders can be delivered by different couriers like DHL, UPS, FedEx, TNT or DPD.

Changed your mind? No problem, you can either cancel your order by following the steps below or by contacting FARFETCH customer service. Your statutory rights in relation to cancellation/withdrawal (as set out in section 10 of the Terms and Conditions) are not affected.

How to cancel your order:

1. Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here

2. Select the items you want to cancel and your reason for cancellation

3. We’ll email you confirmation of your cancelled order

If the self-service cancellation option is not available, please contact FARFETCH customer service. If you choose to cancel your order before it has been prepared for shipment (usually when the shipping label is printed), your order will not be sent out to you and you will receive a full refund, including any shipping costs. If you choose to cancel your order after it has been prepared for shipment (usually when the shipping label is printed), we offer a free return service. Once the returned products have been received and accepted, you will receive a full refund, including shipping costs. For more information on cancelling and returning orders, visit our Returns & Refunds Policy and section 10 of our Terms & Conditions.

If you’ve cancelled your order, you’ll receive a full refund within 14 days, depending on your payment provider.

Made-to-order and customised items

Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above in your account or contact FARFETCH customer service.

If you’re in any of the locations below, we include the cost of duties and taxes in your order. The price you see at checkout is the price you pay and there are no additional delivery fees.

EU (excluding the Canary Islands), United Kingdom, United States, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR and Bahrain.

When ordering from within your own region, import duties do not apply. However, you may be required to pay VAT or local sales taxes. For customers in the UK, Canada, and the US, domestic taxes are determined and presented separately during the checkout process.

If a Delivery At Place (DAP) destination is selected, the price you pay at checkout will exclude import duties and sales taxes. Instead, you’ll need to pay these directly to our courier to release your order from customs. As we’re unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a Delivery At Place (DAP) order. Should an order be seized/abandoned due to certain circumstances, neither GAUCHERE nor the Partners are able to retrieve the order and you may not be refunded for your purchase. These circumstances include, but are not limited to:

• Failure to Provide Required Customs Documents: If the order is seized and cannot be recovered because you did not supply the necessary customs documents upon request and within a reasonable timeframe;
• Refusal to Pay Customs Duties: If the order is seized and cannot be recovered because you declined to pay the applicable customs duties.
• Unreachable Customer: If the order is seized and cannot be recovered because attempts to deliver were unsuccessful, and you were unreachable

Delivery to US

If you’re a US customer ordering from one of our international brands or partner boutiques, US Customs may ask for your IRS, EIN or SSN number before authorising delivery to your address. Don’t worry – you’ll usually have one week to provide this information before your order is returned to its original location for a refund.

Need more information? View our Terms & Conditions

Due to the nature of made-to-order items, manufacturing lead times may vary as your item is created specifically for you. For more information on manufacturing times, visit the product information page.

After you’ve placed an order, we’ll email you with all the details. Our brands and partner boutiques have 2 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order by heading to Orders & Returns in your account. If you’ve placed an order as a guest and want to track your order, enter your guest order details here

Depending on your location and selected delivery method, it can take 2 – 7 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.

If you’ve shopped items from multiple locations, you may receive more than one package.